Frequently Asked Questions2019-04-09T20:29:32+00:00

Frequently Asked Questions

How long have you been in business?

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Our parent company, Signature Graphics, developed what is now our shared mail program in the Summer of 1995. The name was changed to Mailbox Merchants in the Spring of 1999.

Where do you distribute Mailbox Merchants?

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Mailbox Merchants is delivered to over 2 million households and 31 markets in the western U.S. Additionally, through our partnership with the ANNE Network, we are able to provide shared mail services to over 110 Million households across the entire country. View our markets.

How frequently does Mailbox Merchants deliver?

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All markets deliver once per month.  The only exception is our Salem, Oregon, program, which mails twice per month. See In-Home Schedule 2019

How is Mailbox Merchants delivered? Are you a part of the newspaper?

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Our advertising package is delivered by the US Postal Service along with your daily mail.

How much does it cost?

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That’s a little like asking “how much it costs to have your roof replaced?” Until we have an opportunity to meet with you and assess your marketing needs, we can’t give you an accurate answer. But… know that we have options that can get your advertising in the mail for as low as one or two cents per household.

Can I mail to just one zip code?

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YES! If that’s what will best serve your advertising needs, then by all means. Please know that there may be minimum order requirements that may not be met by some very small zip codes.

How do you know where to mail my ad?

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Your account representative will do a complete assessment of your marketing needs, then using our mapping and demographic technologies, we’ll help identify the primary areas where you should concentrate your advertising to maximize response rates. Watch our 2-minute video.

Does Mailbox Merchants offer printing or graphic design services?

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We have complete design and print services available in-house. We can create your ad and print any quantity from 10,000 to 10 Million. 

Do you have print minimums on your products?

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For maximum efficiency, different print products have varying minimum orders. Generally, minimums are from 10,000-25,000 pieces depending on the product.

Can I send you my inserts already printed?

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Absolutely! Many of our clients provide us with “Pre-printed Inserts” that we insert into our package and distribute. We receive millions of pieces each month in this format. Be sure to check out our insert specifications page.

Do you work with advertising agencies?

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We work with many of the largest agencies in the country. They trust us to advise them on the most effective use of our products and depend on us to execute flawlessly. When you deliver for some of the leading brands in America, you are expected to be experts in your markets and provide the agency ( our customer ) with all the support they need to deliver results for their client.

Can I mail just one time to test it out?

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That’s certainly your choice. However, we know from experience, that mailing a minimum of three consecutive months will provide you with the maximum return on your investment and provide a true gauge of how direct mail can work for you. We are so confident in this, we even offer a special discount program. We call it:  Buy 3 Get 1 Free.

What if I don’t want to put a coupon in my ad?

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There are many different ways you can utilize shared mail other than delivering coupons. Some clients will use us to announce a new product or service, promote a grand opening, or feature limited time offers. Our package is also a great branding and awareness tool. Where else can you reach 100% of any given market? But remember, research tells us the stronger the offer or incentive you provide consumers, the better your response will be. Numerous studies show that coupon users typically spend more than non-coupon users.

Do you require a contract or agreement?

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Working with us requires the use of an advertising agreement. This assures that our clients understand what is going to be delivered by Mailbox Merchants. The agreement also allows us to reserve specific mailing dates and ad positions to assure that you will have access to key promotion dates or products.

How do I get removed from your mailing list?

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Click this link to submit your request to be removed from our list.