Frequently Asked Questions

Our parent company, Signature Graphics, developed what is now our shared direct mail program in the Summer of 1995. The name was changed to Mailbox Merchants in the Spring of 1999.

Mailbox Merchants is delivered to almost 2 million households and 27 markets in the western U.S. Additionally, through our partnership with the ANNE Network, we are able to provide shared mail services to over 110 Million households across the entire country. View our markets.

All markets deliver once per month. See In-Home Date Schedule.

Our advertising package is delivered by the US Postal Service along with your daily mail.

The Mailbox Merchants direct mail and digital media cost depends on your marketing needs (how many mailings, type of marketing, length of videos, etc.). With that being said, we do have advertising options available starting at just two or three cents per household. However, until we have an opportunity to speak with you and assess your marketing needs, we can’t give you an accurate answer. If you’re ready to speak with someone on our team, click here to get started.

YES! If that’s what will best serve your advertising needs, then by all means. Please know that there may be minimum order requirements that may not be met by some very small Zip Codes.

Your account representative will do a complete assessment of your marketing needs. Next, using our mapping and demographic technologies, we’ll help identify the primary areas where you should concentrate your advertising to maximize response rates.

We have complete design and print services available in-house through Kobalt Design and Signature Graphics. We can create your ad and print any quantity from 10,000 to 10 million.

For maximum efficiency, different print products have varying minimum orders. Generally, minimums start from 10,000 pieces depending on the product.

Absolutely! Many of our clients provide us with “Preprinted Inserts” that we insert into our package and distribute. We receive millions of pieces each month in this format. Be sure to check out our insert specifications page.

Yes, we work with many of the largest advertising agencies in the country. They trust us to advise them on the most effective use of our products and depend on us to execute flawlessly. Because we deliver for some of the leading brands in America, we are experts in the market and provide the our customers with all the support needed to deliver great results.

While you can mail a single time to try our services, we recommend a longer trial period. We know from experience that mailing a minimum of three consecutive months will provide you with the maximum return on your investment and provide a true gauge of how direct mail can work for you. We are so confident that our shared mail solutions work that we even offer a special discount program where you can get your fourth month of mailings for FREE.

Buy 3, Get 1 Free

There are many different ways you can utilize shared mail other than delivering coupons. Some clients will use us to announce a new product or service, promote a grand opening or feature limited time offers. Our package is also a great branding and awareness tool. Where else can you reach 100% of any given market? But remember, research tells us the stronger the offer or incentive you provide consumers, the better your response will be. Numerous studies show that coupon users typically spend more than non-coupon users.

Yes, working with us requires the use of an advertising agreement. This assures that our clients understand what is going to be delivered by Mailbox Merchants. The agreement also allows us to reserve specific mailing dates and ad positions to assure that you will have access to key promotion dates or products.

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